by Panos in Books
4 Comments »

I’m a fan of Jeff Jarvis and his blog Buzzmachine. I find his insights (mostly) spot on and though he rarely applies his pen (or is it keystrokes?) towards the music business, much of what he has to say resonates with all the changes our industry is going through.

I recently finished his book “What Would Google Do” which I loved so much I bought everyone at Sonicbids a copy. I found the first 100 pages or so absolutely mind-blowing and though it got a bit repetitive towards the end, it’s a book I highly recommend. 2009-03-14-what-would-google-do2

Here’s a sample of his New Rules. Replace “customers” with “fans” and you’’ get the point:

Customers are now in charge. They can be heard around the globe and have an impact on huge institutions in an instant.

People can find each other anywhere and coalesce around you or against you.

The mass market is dead. It’s been replaced by a mass of niches.

Markets are conversations. The key skill today is no longer marketing but conversing.

Create value through abundance — not scarcity. The control of products or distribution longer guarantees a premium and a profit.

Enable customers to collaborate with you —in creating, distributing, marketing, and supporting products. It’s what creates a premium in today’s market.

The most successful enterprises today are networks — and the platforms on which those networks are built.

Openness is the key to success. Owning pipelines, people, products, or even intellectual property is not.

Think this applies to the music business? Let me know.

Panos

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4 Responses to “Read This: “What Would Google Do?””
 

Good stuff, Panos. “markets are conversations”. great insight. One application: I see artists thinking of Twitter or status update services as ‘one way’ communications.

“I will alert my fans” so to speak.

I think the point of 2.0 (maybe really 2.1 at this point) is that it’s TWO WAY. You must curate and participate in the community. Not just broadcast one way messages. That’s why people that have thousands of followers but don’t follow that many people on Twitter are missing the point.

Get in there and get your hands dirty!

Sam wrote on April 24th, 2009 at 3:15 pm

 

[...] as a consumer, I love it. Why? Because I feel respected and I feel that I am given a choice. Like “What Would Google Do?” says: Give customers control and they will give you their [...]

 

[...] as a consumer, I love it. Why? Because I feel respected and I feel that I am given a choice. Like “What Would Google Do?” says: Give customers control and they will give you their [...]

 

Sam, couldn’t agree more. Twitter is a two-way communication tool. You speak — and you also have to listen. Too many artists (and business people for that matter) are accustomed to the former but need to practice more of the latter.

Panos Panay wrote on April 27th, 2009 at 11:07 am

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